Help page

Who can use Bluecoats Online Bookings?

This service is available to all Bluecoats Members and Non Memebrs. Members are required to complete an online registration form and should read the site terms and conditions before registering. Non Memebrs can select their session from the left and then proceed to checkout: Terms and Conditions

How do I register for the service?

Register a new account From the homepage, select the Register link located above the Basket header on the right hand side of the page. Fill out all of the fields on display. Please check the Registration notes below if you are unsure of any entry. Click Register.

Activate your account

An account activation email will be sent to the email address you entered during the setup, click on the link provided within the email. This will take you to the activation page. Confirm the answer to your security question. Enter and confirm your desired password. Click Activate. Congratulations, you are now logged on and ready to start making bookings.

Registration notes

Please ensure you use an email address that you check on a regular basis. In addition to the account activation email you will receive, this email address will also be used for payment confirmations and re-activation links in the event that you forget your password. The card number and postcode you enter must match those that Bluecoats holds on record for you. If you experience problems with the registration process please check your record details with a member of the Bluecoat Sports reception team. You will find your Memebrship Card number on the reverse of your membership card. The card number starts with CZ.

How do I log on?

Select the Log On link located above the Basket header which can be found on the right hand side of any page on the site. Enter your username and password. Click Log On. You can use the Remember me tick box to save your username for subsequent visits.

What do I do if I forget my username?

Navigate to the Log On page as normal. Click on the Forgotten username link located directly above the Account Information box. Enter the email address you registered with. Click Request username reminder. An email will be sent to the email address you entered during the setup, containing the username you registered with. If you have also forgotten your password follow the instructions in the next section.

What do I do if I forget my password?

Navigate to the Log On page as normal. Click on the Forgotten password link located directly above the Account Information box. Enter your username and the email address you registered with. Click Request re-activation link. An account re-activation email will be sent to the email address you entered during the setup, click on the link provided within the email. This will take you to the activation page. Confirm the answer to your security question. Enter and confirm your new password. Click Activate. You are now logged on and ready to start making bookings.

How do I change my password?

Log on as normal. Select the Change Password link located above the Basket header which can be found on the right hand side of any page on the site. Enter your current password. Enter and confirm your new password. Please note that your new password must be at least 6 characters long. Click Change Password.

How do I make an activity booking?

Search for an activity

Use the search facility located on the left hand side of the page to find the activity you wish to book. First select the Activity option. Leave the Site dropdown as Bluecoats. Select the activity you are looking for from the Activity dropdown list. Select the Date. Clicking into this field will display a date picker from which you may choose the date you wish to make your booking on. Activities may be booked up to seven days in advance. Amend the search From and To time parameters to suit your requirements. Change the Duration of the booking to suit your requirements. Click Search. The results will appear in tabular form in the middle content part of the page. Results are ordered by location then start time and also show the cost of the booking. The browser retains the parameters of your last search until you log out. If you wish to start a new search, amend the parameters from the top down and re-click Search.

Add or remove items from the basket

Find the start time and location that you wish to book from the search results. Click the Add to basket icon (in the last column) associated with that row. A popup will display requiring you to select a sub-location (court) for your booking from the dropdown list of pre-set options available. Select a sub-location then click OK. The Shopping Basket page is displayed allowing you to review your item. From here you can: start another search; empty the entire contents of your basket; remove individual items from your basket; or proceed to the check out to complete your booking. To remove the entire contents of your basket click the Empty Basket link. To remove individual items from your basket click the Remove item from basket icon next to the item you wish to remove. Due to venue capacity restrictions we operate a policy of limiting members to 3 online activity bookings per day. A maximum of 21 items (activity or class bookings or a combination of the two) may be booked per 7 day period.

Complete the booking

Review the items in your basket. Tick the I accept the terms and conditions checkbox. Read the terms and conditions if you have not already done so. Click Checkout. Please note that you have 5 minutes from this point to secure and pay for your booking. Confirm the booking by clicking the Proceed to Payment link. You will be taken to Bluecoat Sports online payment portal. Follow the onscreen instructions to complete the payment for your activities. On the final Payment Summary page please ensure you click Finish to finalise the booking process. You will then be returned to the Order Confirmation page within the Bluecoats Online Booking Service where you may view or print your booking confirmation. An email will also be sent to the address you provided upon registration for the Bluecoats Online Booking service containing a link to the Order Confirmation page.

How do I make a class booking?

Search for a class

Use the search facility located on the left hand side of the page to find the class you wish to book. We recommend that you use the Exercise Class Timetable to help you find the day/time your chosen runs Exercise Class Timetable First select the Class option. Leave the Site dropdown as Bluecoats. Select the name of the class you are looking for from the Activity dropdown list. Select the Date. Clicking into this field will display a date picker from which you may choose the date you wish to make your booking on. Classes may be booked up to seven days in advance. Amend the search From and To time parameters to suit your requirements. Click Search. The results will appear in the middle of the page. The browser retains the parameters of your last search until you log out. If you wish to start a new search, amend the parameters from the top down and re-click Search.

Add or remove items from the basket

Click the Add to basket icon. The Shopping Basket page is displayed allowing you to review your item. From here you can: start another search; empty the entire contents of your basket; remove individual items from your basket; or proceed to the check out to complete your booking. To remove the entire contents of your basket click the Empty Basket link. To remove individual items from your basket click the Remove item from basket icon next to the item you wish to remove. A maximum of 21 items (activity or class bookings or a combination of the two) may be booked per 7 day period.

Complete the booking

Review the items in your basket. Tick the "I accept the terms and conditions" checkbox. Read the terms and conditions if you have not already done so. Click Checkout. Please note that you have 5 minutes from this point to secure and pay for your booking. Confirm the booking by clicking the Make Bookings link. The Order Confirmation page will open up in a separate browser tab. Here you may view or print your booking confirmation. An email will also be sent to the address you provided upon registration for the Bluecoats Online Booking service containing a link to the Order Confirmation page.

How can I view my booking history?

When you log on to the site you will see the Account history tab directly underneath the Bluecoats Online Bookings banner, second from the left. Click the Account history tab to view your booking history. Use the search parameters at the top of the page to filter the results shown in the table underneath. The tabs allow you to select the type of booking you wish to view. By default this is set to show All bookings but you may also filter your search for Activity, Class, Course or Unpaid bookings. Underneath the tabs there is a dropdown list which allows you to select how far back you wish to view. By default this is set to the last month but can also be set to show the last two, three, six or twelve months or all your bookings. Search results are ordered by date and time with the newest bookings towards the top of the table. You can view and reprint booking confirmations for activities or classes booked through the Bluecoats Online Booking service by clicking on the individual activity entry. The booking confirmation will open in a new browser tab. Bookings made in person at the Pleasance Sports Centre will still show in the list but you will not be able to view or print a booking confirmation for these items.

How do I cancel a booking?

Cancelling a pre-booked activity

Pre-booked activities such as badminton, squash, etc. can be cancelled online. Please contact Bluecoats on 01403 247572 if you cannot attend or need to move your booking.

Cancelling a pre-booked class place

Members are able to cancel pre-booked classes online by finding the class in ACCOUNT HISTORY. Non Members cannot cancel a class online and need to contact reception. With all bookings, the Bluecoat Sports Class Cancellation Policy still applies. Please contact Bluecoats on 01403 247572 if you cannot attend or need to move your booking.

Who do I contact if I have a problem?

If you encounter a problem making a booking you can contact us in person, by telephone or by email Contact us If you are contacting us by email please select the option which best decribes the problem you are encountering. This will ensure that the correct person deals with your issue. If possible you should provide the following details which can be found on your Booking Confirmation: Member card number Booking reference number Class or activity Date and time of booking A description of the problem You should not respond to the auto-generated emails outlined in the above section Please note that whilst we aim to answer your emails within 48 hours, it is not always possible to do so. If you have an issue with an existing booking you are advised to contact Bluecoats directly in person or by phone.

How do I check for messages?

From time to time Bluecoats may need to send you a message regarding one of your class or activity bookings. When you log on to the site you will see the Messages tab directly underneath the Bluecoats Online Bookings banner, third tab from the left. Unread messages will be indicated in brackets within the tab. Click the Messages tab to access your messages. Your messages are displayed in a table with the newest at the top. Unread messages are indicated by a closed envelope icon. Messages which have been read and stored are indicated by an open envelope. Click on the subject heading to open the message. The messages appear as a popup. If you wish to keep the message for future reference select OK. If you wish to delete the message select Delete.

How do I log off?

Select the Log Off link located above the Basket header which can be found on the right hand side of any page on the site when you are logged on.